Frequently Asked Questions

We work with a wide range of needs, including but not limited to dyslexia, dyspraxia, mental health conditions, ADHD, ADD, autism spectrum disorder (ASD), oppositional defiant disorder (ODD), obsessive-compulsive disorder (OCD), medical and communication challenges, eating disorders, emotional and behavioural difficulties (EBD), cognition and learning differences, social, emotional and health needs, as well as sensory and physical disabilities.

No. Bright Outcomes provides 1:1 support in all cases to ensure tailored, individualised learning. In some circumstances, we may offer 2:1 sessions to best meet needs.

If an EHCP is being processed, we can explore starting admissions with us. For young people without an EHCP, we always recommend beginning the EHCP assessment process via parents or school. Where this isn’t possible, alternative agencies may sometimes enable us to provide support.

No. We tailor learning to each young person’s current abilities and needs, providing a personalised curriculum rather than strictly following the national curriculum.

No. Bright Outcomes is an independent outreach service, delivering education primarily in young people’s own homes through our skilled inclusion mentors.

Our services are funded directly by local authorities or through schools.

Yes. Most of our inclusion mentors are qualified teachers. They undergo enhanced DBS checks and participate in ongoing, on-the-job professional development, including several dedicated inset training days throughout the year to ensure their skills and knowledge remain current and responsive to young people’s needs.

Yes, we hold reviews every six weeks and annual reviews where appropriate to monitor progress and adjust support.

Yes, once a strong rapport is established, sessions can take place in community settings or public spaces.

Yes, with parental or carer permission, our inclusion mentors can accompany young people to external sessions or trips.

We offer up to 15 hours per week for young people under 16, and up to 18 hours per week for those aged 16 to 25.

No. We operate flexibly and can use public venues such as libraries or community centres once young people are comfortable in public settings.

No, Bright Outcomes is an independent organisation. We work closely with multiple local authorities and their SEND teams, and are quality assured by each to ensure we meet young people’s needs.

Yes, we support learners aged 5 to 25. Referrals come via schools, colleges, and local authorities, particularly for those with or pursuing an Education, Health and Care Plan.